Frequently Asked Questions

It’s simple. Once you enroll in the Mi Abuelo’s Rewards program you automatically start earning points for eligible transactions made at all Abuelo’s Restaurants. As a Mi Abuelo’s Rewards member you’ll have the opportunity to take advantage of great rewards, exclusive offers, and other benefits once you complete your registration.

You can sign up for our Mi Abuelo’s Rewards program by registering on the Abuelo’s website or on our Abuelo’s app available in the Apple Store or Google Play Store. Once you’ve completed signing up, you will receive a welcome email explaining how our program works. You will receive a Free Appetizer after the first transaction on your account.

Mi Abuelo’s Rewards is free to join!

You’ll earn 1 point for each $1.00 spent on food and beverages (excluding tax and gratuities and after applying any discounts or coupons) at Abuelo’s Mexican Restaurants. When you dine with us, be sure to give your phone number to your server or the rewards check-in code from the Abuelo’s app. When you order online at abuelos.com or on the Abuelo’s app, be sure you’re signed into your rewards account to accrue points for your transaction.

Points may not be earned on amounts associated with taxes and gratuities. Points are calculated with the subtotal.

On a purchase with a discount, points will be earned on the net discounted amount of the purchase.

Points will not accrue for the purchase of a gift card but will accrue when the gift card is redeemed.

Points may be earned for dine-in, take out or catering orders only. For EZ catering orders, submit points to https://www.abuelos.com/rewards/rewards-points-inquiry/.

Points cannot be earned on third party orders or third-party ordering apps.

Points will be rounded to the nearest whole dollar of the purchase. For example, a $10.49 purchase will round down to 10 points while a $12.50 purchase will round up to 13 points.

To download the Abuelo’s app, visit the Apple App Store or the Google Play Store. Once you are in the appropriate app store for your device, you will see either option: it will say “get” if you haven’t downloaded the Abuelo’s before or it will say “update” if you have downloaded the Abuelo’s app before. Click the option you see, and the app will download to your device. Apple Store (iOS) Google Play Store (Android).

Do not be alarmed! This is for security purposes. If you receive this error message and have a current Mi Abuelo’s Rewards account with us, you need to reset the password on your account. After you reset your password, try logging into the app again. If you continue to experience issues after resetting your password, please fill out this form and we will look into the issue.

To earn points for dine in, give your server your phone number or the rewards check-in code from the Abuelo’s app. They will take either option and apply your account to the check to accrue your points.

For joining Mi Abuelo’s Rewards, you will receive a Free Appetizer after you first visit.

Once you’re registered into the program, you’ll receive $15 off for every 200 points earned.

We’ll also send you a special offer for your birthday (must visit at least two times a year to receive birthday reward) and surprise offers throughout the year.

As soon as your account is registered you can start earning points each time you dine with us.

You can manage your account through the Abuelo’s app or login to our website to view your account information.

No worries! If you forgot to get your points added during your visit, please submit them here: https://www.abuelos.com/rewards/rewards-points-inquiry/. You must submit a receipt on the link to receive missed points.

Please keep in mind it can take up to 72 hours for points to be added to your account.

If you have a question about your Mi Abuelo’s Rewards account or need to add in missing points, please contact the following submissions:

Missed points: https://www.abuelos.com/rewards/rewards-points-inquiry/

Account and general reward questions: https://www.abuelos.com/rewards/rewards-contact-us/

Also, any Abuelo’s team member will be happy to assist you with any questions you may have during your dining experience.

No, you can simply show the email to your server on your phone or redeem it from the Abuelo’s app.

If your phone number or email address changes, be sure to update your profile on the Abuelo’s app or by logging into the Mi Abuelo’s Rewards page on our website to update your profile. You can also submit your changes here: https://www.abuelos.com/rewards/rewards-contact-us/.

The Mi Abuelo’s Rewards program (the “Program”) is a promotional program that is offered as a benefit for Abuelo’s Mexican Restaurant’s guests, subject to the following terms and conditions. The Program is sponsored by Abuelo’s Mexican Restaurants. Abuelo’s may change the Program Terms and Conditions from time to time with or without notice to you, including the number of points required to obtain any particular reward, by posting a revised version of the Terms and Conditions on this website. Any changes will be effective prospectively as of the date noted when the updated Terms and Conditions are posted. It is your responsibility to review the Terms and Conditions from time to time to be aware of any such changes. Abuelo’s reserves the right to approve, deny or revoke membership or the right to participate in the Program with respect to any person for any reason whatsoever, in Abuelo’s sole discretion. Abuelo’s also reserves the right to cancel the Program at any time without notice. Enrollment/Point Accumulation: There is no fee to sign up for the Program, but eligible purchases and/or activities are required to earn and redeem points. Eligible purchases include dine in, take out and catering purchases. Points will not accrue for the purchase of a gift card. The points will accrue when the gift cards are used to avoid double counting of reward points. Earning Points: You’ll earn 1 point for each $1.00 spent on food and beverages (excluding tax and gratuities and after applying any discounts or coupons) at Abuelo’s Mexican Restaurants. When you check out when dining with us, be sure to give your phone number or the check-in code from the app to your server. Keep in mind that it can take up to 72 hours for your points to appear in your account following the transaction. Points may not be earned on amounts associated with taxes and gratuities. Points will not accrue for the purchase of a gift card. The points will accrue when the gift cards are used to avoid double counting of reward points. Points may be earned for dine-in, take out or catering orders only. Points will be rounded to the nearest whole number of the purchase. For example, a $10.49 purchase will round down to 10 points while a $12.50 purchase will round up to 13 points. On a purchase with a discount, points will be earned on the net discounted amount of the purchase. Rewards Expiration: All rewards include limited time periods for you to redeem the offer. Termination of the Program: Abuelo’s reserves the right to discontinue the Program at any time. Marketing Communications: By enrolling in the Program, you authorize Abuelo’s, our subsidiaries and affiliates, and our third-party contractors engaged in connection with the Program, to contact you regarding the Program, including periodic updates about the Program and other Abuelo’s announcements and promotions, via e-mail and app. You may opt out of receiving such materials or messages by emailing us. If you opt out, you authorize Abuelo’s, our subsidiaries and affiliates, and our third-party contractors to send you an email confirming your opt out. Privacy: By enrolling in the Program, you authorize Abuelo’s, our subsidiaries and affiliates, and our third-party contractors engaged in connection with the Program to share information about you and your Program account among such entities (but not with any other third parties) as necessary to effect, administer, enforce, service and fulfill the Program. Any personal information collected about you through this website is subject to our privacy policy, available here.

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